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Tuesday, November 14 • 2:40pm - 3:40pm
Dynamics 365/CRM: Assess your organization's degree of CRM maturity

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This session provides you with an objective and proven methodology to objectively assess the maturity of customer relationship management (CRM) in your organization. Knowing what your CRM maturity is is essential to better plan your actions, but also to be able to evaluate your progress.

The Capacity Maturity Model with the XRM Vision twist will also help ensure that you get the most out of your CRM.

Several areas of your company are affected by such an assessment :

  • CRM Governance
  • Tools used
  • Sales Process
  • Marketing process
  • And many others

Cette session vous propose une méthodologie objective et éprouvée pour évaluer objectivement la maturité de la gestion relation client (CRM) de votre organisation. Savoir quelle est votre maturité CRM est essentiel pour mieux planifier vos actions, mais aussi pour être en mesure d’évaluer votre progrès.

La technique Capacity Maturity Model à la sauce XRM Vision vous permettra également de vous assurer de bénéficier pleinement de votre CRM, quel qu’il soit.

Plusieurs sphères de votre entreprise sont concernées par un tel processus :

  • Gouvernance CRM
  • Outils utilisés
  • Processus de ventes
  • Processus marketing
  • Et plusieurs autres

Speakers
avatar for Felix Robitaille

Felix Robitaille

CEO, Solutions Architect, XRM Vision
Felix has been creating and implementing CRM solutions with Microsoft Dynamics for almost 20 years now. After receiving his bachelor’s degree in Business Administration, he quickly began his career as a CRM and ERP implementation consultant for various Microsoft partners and... Read More →



Tuesday November 14, 2017 2:40pm - 3:40pm
Symphonie 3A Hyatt Regency Montreal